Users need help sometimes
As for Whisper, besides heavily moderating posts (reportedly), it “points some more afflicted users to its related non-profit arm, YourVoice,” Perez reports. Although “nonprofit arm” may be overstating it a bit (it’s a Web site), it is commendable that Whisper pulled together a diverse set of resources it could send troubled users to and not leave them high and dry. Your-Voice.org links to articles, campus resources, support organizations and the National Suicide Prevention Lifeline.
I was glad to see links to the Lifeline and Reachout.com (the youth peer-to-peer support site) in there. But I was surprised not to find listed the Trevor Project’s hotline for LGBTQ youth (1-866-4-U-TREVOR), the LoveIsRespect.org hotline (1-866-331-9474) for dating abuse in the Relationships category or the 24/7 Crisis Text Line for teens – maybe I missed something? See also ConnectSafely.org’s list of Resources for Youth in Crisis.
Pro-social media companies
“Secret, on the other hand, has struggled with bullying in its early days, allowing public figures in the tech industry to be ruthlessly mocked for hours or days before the offending comments were removed, if they even were [see this]. I agree with Perez that Secret may not really be ready to open “Secret Dens” out in the wild – not until it simultaneously introduces proactive community moderation and a responsive abuse reporting system. Does it really want to become an anti-social media company? I believe that, in this very social media environment, there can’t ultimately be much place or success for anti-social participants, whether individuals or organizations. As the social norms of this media environment solidify, investors and users will increasingly demand pro-social business practices, and social media startups that allow for social marginalization and other anti-social behavior will increasingly be marginalizing themselves (see this). Social norms develop in every social environment, including in media environments, and they are protective – they’re the part of “Internet safety” we’ve barely begun to talk about.
- “The app ecosystem & very public secrets”
- “FB privacy & the social media collective unconscious (so far)” (about privacy on the mobile platform too)
- Gigaom’s Lauren Hockenson asked some really good questions about Secret this past Feb.
- “Whisper’s popularity no longer a secret”
- “The anonymity trend and self-presentation fatigue”
- “Will safety ever be ‘baked in’ to social media apps?”
- “Texting options multiplying like rabbits (even more now)”
- “What does ‘safe’ really look like in a digital age?”
- “Risk implications of kids going mobile” (multi-country research)